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Notifications

The right email, at the right time, automatically.

CoWorkly sends booking confirmations, invoice notices, overdue reminders, support ticket updates and community announcements automatically, using your branding and your SMTP settings. Your team never has to send them manually.

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See automated notifications in action.

A walkthrough of the email notifications CoWorkly sends automatically and how to configure your SMTP settings so they come from your own domain.

Every email CoWorkly sends on your behalf.

  • Booking confirmations

    Sent instantly when a member books a meeting room, hot desk or any other resource. Includes the booking details, date and time.

  • Booking cancellations

    Sent to the member when a booking is cancelled — whether by them or by your team.

  • Invoice emails

    Sent automatically when an invoice is generated, with a PDF attachment and a Stripe payment link so the member can pay in one click.

  • Overdue reminders

    Sent on a schedule you configure when an invoice is not paid by the due date. Stop when the invoice is paid.

  • Support ticket updates

    Members receive an email when their ticket is updated, replied to or closed. Staff receive a notification when a new ticket is assigned to them.

  • Community announcements

    Sent to all members when you post an announcement with email distribution enabled.

Send from your own domain.

Connect your SMTP settings and every CoWorkly notification goes out from your email address, with your display name. Members see your brand, not CoWorkly's.

  • Connect your own SMTP server — Gmail, Outlook, SendGrid, any provider.
  • Set your From Name and From Email address in settings.
  • All automated emails — invoices, reminders, bookings — use your SMTP by default.
  • Falls back to CoWorkly's sending infrastructure if SMTP is not configured.
  • Branded email templates with your logo and colors on every message.

Questions about notifications.

Can I send notifications from my own email address?

Yes. Configure your SMTP settings in CoWorkly and all automated emails will be sent from your own domain and email address. Members see your name in the From field.

Can I turn off specific notifications?

Yes. Each notification type can be enabled or disabled in your notification settings. You stay in control of what CoWorkly sends.

Do notification emails use my branding?

Yes. All email templates use your space's name, logo and brand colors. Members see your branding on every email they receive from CoWorkly.

Let CoWorkly handle every routine email.

See automated notifications in a live CoWorkly demo.

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