Customer service
Customer service built for coworking teams.
Support tickets, cafeteria orders and reservations in one system. Your team has full context on every request, members never feel ignored and nothing slips through the cracks — all without leaving CoWorkly.
See customer service tools in action.
A walkthrough of how members raise support tickets, how staff assign and resolve them, and how the cafeteria and reservation tools work inside CoWorkly.
Three tools. One platform.
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Support tickets
Members raise a ticket from the member portal. Staff assign it, update it and close it. Every step is logged and members get email updates. See support tickets.
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Cafeteria & shop
Run a café or snack shop inside your space. Members order online and charges are added to their invoice automatically or paid at the counter. See cafeteria and shop.
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Reservations
Members book resources, spaces and equipment online. Your team sees every reservation on a shared calendar. See reservations.
Questions about customer service in CoWorkly.
Do members raise support tickets from the portal?
Yes. Members log into the member portal and submit a support ticket with a subject, category and description. They receive an email confirmation with a ticket reference number.
Can staff respond to tickets inside CoWorkly?
Yes. Staff see all open tickets in the CoWorkly dashboard, can add internal notes and post replies that are sent to the member by email.
Can cafeteria orders be added to a member's invoice?
Yes. Orders placed through the member portal can be charged to the member's next invoice as a line item — no separate payment needed at the counter.
Deliver great service without the extra tools.
See customer service tools in a live CoWorkly demo.